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People ask me all the time how their email numbers are looking:
“What’s a good open rate?”
“What’s a good click rate?”
“What’s a good conversion rate for my landing page?”
“How many unsubscribers is too many unsubscribers?”
Having worked with clients from zero subscribers, to well over 100k subscribers, I’ve seen it all.
Unfortunately Iβm never able to give a super straightforward answer because there’re so many factors involved.
So in this blog post I’m going toΒ talk you through my thought process for judging what’s working and what’s not working.
Broadcasts/Newsletters/One-Off Emails
(basically anything that’s not an automated email/autoresponder/sequence)
Open Rates
Open rates are obviously the big one. Hereβs my very rough guide for when youβre emailing your full/main list:
< 20%
Can be improved. Look at cleaning your list. 4 out of 5 people are not reading your emails. Youβre probably paying for a lot of deadweight/cold subscribers.
20 – 30%
About average. Can be improved, but if your list is bigger/older, you may struggle to get above 30%.
30 – 40%
Very good.
40 – 50%
Excellent. Really, really good stuff.
50% <
Epic. Seriously, this is incredible. All the awards and prizes for you. You are winning at life.
The main factors which will impact your open rates (and take them out of these guidelines):
- If people immediately recognise the sender name
- Very large list
- Very old list
- Youβve significantly changed direction in your business
- Audience (are they fellow online business owners? Do they get 100s of emails? Are they cute people who think that youβre personally emailing them?)
- Youβre emailing a warmer segment of your list
- The quality of your subject lines
- Different days of the week (and again, this depends on your audience)
- If youβve sent them a lot of emails about the same thing recently e.g. in a launch
It’s also worth noting that open rates are not 100% accurate e.g. a subscriber that reads your email in their email viewing panel in Outlook may not get tracked as opened. Similarly, if your audience is largely fellow online business owners, they may be using a tool like Unroll.me to manage their inbox. If they click to unsubscribe through Unroll.me, this wonβt register as an unsubscribe in your email service provider, so youβll still be sending them stuff but thereβs virtually no chance theyβll ever see it, no matter how good your subject line! Another reason to regularly clean your list!
Click Rates
I donβt believe in average click rates. It’s just notΒ a helpful thing to discussΒ ?
If you donβt put a link in an emailβ¦ then itβs always going to have 0% click rate!
If you include your newest full blog post in an email, then theyβre unlikely to click through to read it on your blog.
Donβt stress too much about click rates unless you send out an email to a list of 1000+ people about your new course, and 50% open, and not one of them clicks. Then youβve got a bigger issue on your hands ?
Unsubscribers
No. of unsubscribers Γ· no. of recipients x 100 = % unsubscribes for the email
No more than about 1% unsubscribes per broadcast should be achievable.
Times your unsubscriber numbers might be higher:
- When you’re going through a transition in your business
- When you’ve not emailed your list for a long time and they’ve forgotten who you are
(read my blog post here to avoid that:Β How to email your list after a long time)
- If you’re mid launch and you’re sending an increased number of emails to a poorly segmented group of subscribers who just aren’t interested in what you’re selling.
If youβre regularly getting more than 2% unsubscribers, you want to take a look at segmenting your list better and only emailing people things theyβre likely to be interested in.
Also check out these blog posts:
Sequences/Autoresponders
Thereβs quite a few different elements to a sequence/autoresponder report, but taking the time to look and tweak can mean improving by a couple of %, which may mean $100-1000s more in sales!
Open Rates
The open rate mostly just indicates the quality of your subject line. For a welcome sequence, you ideally want open rates at 50% +. That shouldnβt be too difficult to achieve. If youβve got an email with a lower open rate, try changing the subject line.
If youβve got a challenge or mini course of some sort as a freebie opt-in, then you may see a dramatic drop off in open rates after a certain day. If this is the case, then you want to see if you can improve engagement after that point.
Click Rates
Click rates indicate how engaging/compelling/relevant the call to action in any given email is. If you have an email with no links, then thatβs going to have 0% click rate, and thatβs okay!
Sales Funnel Conversions
(Full disclosure: I don’t really think funnels are a thing…Β ?)
Lots of people tell me that their sales funnel isnβt working. But letβs break it downβ¦.
If 100 people have received your first pitch emailβ¦
And you have a 30% open rate, that means 30 people read the email.
And you then have a 10% click rate, that means that 10 people clicked through to your sales page.
If youβve had 100 people go through your funnel and 1 of those people bought, with the stats above, thatβs really good! Only 10 people saw your sales page and one bought!
If you can improve your open rate to 50% and your click rate to 20% or even 30%, then youβll double or even triple your conversions, all from the same 100 people going in!
When/How to Review and Tweak
As a general rule of thumb, wait for 100-200 people to fully go through your sequence/autoresponder before reviewing the reports and making changes.
If youβre making small changes to your sequence/autoresponder, you can just take a screenshot of the current report, make the changes, and then review after another 100-200 people have been through.
If youβre making substantial changes to a sequence, then I recommend duplicating the sequence, βconnecting upβ the new version of the sequence to any automation. This allows you a fresh start with the data. It also means itβs possible for existing subscribers to go through the new version of the sequence if you want.
Opt-in Forms/Landing Pages
Again, conversion rates for forms and landing pages depends.
Forms
If youβve got a form embedded onto a high traffic page (e.g. homepage, about page, blog posts, in the footer, etc) then the conversion rate for those forms will likely be much lower. There was a lot more going on on that page than just getting them to sign up.

Many people reading my blog posts will have already joined my list, or they may just not want to hear more from me!
Landing Pages
However, landing pages should have a much higher conversion rate. Iβm talking about pages where the only option is to sign up or close the page.
Ideally a good landing page will convert at 40%+.
However, it does depend on the warmth of the traffic arriving on that landing page.
If theyβre coming ‘cold’ from Facebook Ads, then the conversion rate may be lower than if youβre sending existing subscribers to a landing page.

This was my landing page from my 2nd ConvertKit Rockstars launch.Β Β I was happy with 49% conversion.
Depending on what your email service provider allows, I do recommend that you set up a different form for each type of page/location, even if the freebie or form is the same. That way you can track the effectiveness of your forms in different locations much more easily.
Final Thoughts
It’s easy to get swept up in ‘industry averages’ and comparison, but all that’s doing is preventing you showing up and serving your audience fully.
It doesn’t really matter what stats anyone else has, there’s far too many variables involved.
Create your own benchmark and then try to improve that.
Stay curious about what may be happening and think outside the box for ways to tweak and test.
I’d love for you to share in the comments which of your email marketing numbers you’re most proud of, and which could do with a little boost!Β