Lizzy Credit Terms of Use

Last Updated on 6th July 2023.

Yay, you’ve got credit!

  • Think of this like a gift voucher, but for yourself/your business.
  • You can use the credit towards something bigger, or you can get lots of different smaller things. It can't be applied retrospectively – you must apply your Credit before purchasing.
  • You can use it for (almost) anything Lizzy offers (including 1:1 offers) – see below for more details.
  • Promotions and launches are a great time to redeem your Lizzy Credit. If Lizzy is launching or there's any bonuses//earlybirds/discounts/whatever goodies are available, your credit is directly equivalent to paying, so you'll get any extras/discounts too 😉

How to Redeem your Lizzy Credit?

If you want to spend some or all of your credit, simply email [email protected] and you’ll either:

  1. Receive a coupon to use at the checkout
  2. Receive a custom payment link with instructions to follow
  3. Be given access to the offer(s) directly

Drop us an email to [email protected] with the names of the offer(s) you’d like to redeem your Credit for, and we’ll do the rest! 

We do get a lot of requests to redeem credit (especially around launches!) but we’ll typically process your request within 24 hours (Mon-Fri)

If you’re emailing to redeem Credit within the final few hours of an offer or promotion, please be mindful that

  1. we’re all in UK time zone and
  2. there will be a high volume of requests to redeem Credit at this time.

Provided we’ve received an email from you to [email protected] before the deadline, any discounts, offers or bonuses will still be honoured for at least 24 hours after we’ve responded to your request to use your Credit.

What can you spend Lizzy Credit on?

Lizzy Credit can be redeemed for (almost) anything Lizzy sells – minus a few exceptions (detailed below)

To see a list of what Lizzy currently has for sale, head to the Everything Page – or, make sure you’re receiving Lizzy’s emails!

Lizzy Credit cannot be redeemed for:

  • Templates made by 3rd party creators (eg. Plug + Play Copy Templates by Fabi Nilsson)
  • Memberships (except for/towards the initial payment)
  • Live in-person events (eg. The Retreat)
  • Lizzy Credit 😉
  • Lizzy’s Christmas Party
  • All Access Passes for any of Lizzy’s Summits/Virtual Events
  • Any future collaborative offers (where more than one business is creating/delivering/contributing to the offer/service)
  • The Profitable Playground
  • Sponsorship

Lizzy Credit is either valid for:

  1. A fixed period of time from date of purchase / issue (e.g. Valid 6 months from date of issue)

or

  1. A fixed period of time between two fixed dates, independent of the date of purchase / issue (e.g. Valid between November 30th 2022 and December 31st 2022)

The validity period of your Lizzy Credit is confirmed in writing at the point of purchase/issue.

The last day of your Credit being valid is known as your Expiry Date. Lizzy Credit expires at midnight UK time on the Expiry Date. 

Any unused or unspent Credit will no longer remain valid after the Expiry Date has passed and will no longer be valid for redemption.

Expiry Date extensions will not be given, except in extenuating circumstances, that will be considered on a case by case basis.

As a courtesy, we send you an automated email reminder 60 and 30 days before your Credit Expiry Date, however please be mindful that it is your responsibility to use your Lizzy Credit before the Expiry Date.

Credit is Non-Refundable and Non-Transferable

Lizzy Credit is Non-Refundable

Lizzy Credit is non-refundable under any circumstances, except where required by UK law.

If, in the event you wish to claim a refund on a purchase you made using Lizzy Credit (either in full or in part) you must follow the refund request process as laid out in our Terms + Conditions.

Any full or partial payments that were made using Lizzy Credit will be refunded in Lizzy Credit (not in cash). We will adjust Expiry Dates accordingly if necessary.

Lizzy Credit is Non-Transferable

Lizzy Credit cannot be transferred to another person, business or member of your team under any circumstances. Your Credit is yours and yours alone to spend.

If you have accumulated Credit Balances under multiple email addresses belonging to you. In this instance, we can amalgamate all Credit Balances under one email address, at your request.

We Reserve the Right to Remove or Restrict Lizzy Credit Usage

Where Lizzy Credit has been given as a bonus, a gift, a courtesy, a fun surprise, or under any other circumstance (with the exception of Lizzy Credit that has been purchased), we reserve the right to remove, revoke, restrict or otherwise make void Lizzy Credit balances in case of abuse or exceptional circumstances.

For example, if a payment plan falls into arrears, we may restrict the ability to redeem Lizzy Credit until we're squared away. These circumstances will be handled at our discretion on a case-by-case basis.

How to check your Lizzy Credit balance

You can check your Lizzy Credit balance at any time by email by contacting [email protected].

If you suspect you may have Credit balances under multiple email addresses, please supply all email addresses you currently have in use, so we can look up all your credit balances in one go 🙂


Lizzy Credit is also subject to our Terms + Conditions


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